What types of shoes do you offer?
We specialize in fashionable women’s footwear for various occasions and styles. Our collection includes:
  • Heels: Kitten Heels, Pumps (0-1 inch, 1-2 inch, 2-3 inch, 3+ inch)
  • Casual & Comfort: Flats, Loafers & Oxfords, Clogs & Mules, DRIVING MOCCASINS
  • Seasonal & Style: Boots & Booties, Espadrilles
  • Special Occasion: Evening, Bridal, Out of office
  • Collections: Best-Sellers, New Arrivals, Made in Italy, Adventure awaits
Our products combine style with comfort, perfect for the modern woman who values both fashion and functionality.
Where do you ship to and how long does delivery take?
We ship worldwide with some exceptions in parts of Asia and remote regions due to logistical constraints. You can check availability during checkout.

Processing Time: 1-2 business days after payment confirmation
Shipping Options:
  • Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
  • Free Shipping (orders over $50): 15-25 business days via EMS
All orders include tracking information sent via email once shipped.
What payment methods do you accept?
We accept all major credit cards and secure payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed through secure encrypted channels for your protection.
What is your return policy?
We want you to be completely satisfied with your purchase. Our return policy includes:
  • 15-day return period from receipt of delivery
  • Items must be unworn, in original condition with tags attached
  • Original packaging should be included
  • Return shipping costs are the responsibility of the customer
  • Refunds will be processed to the original payment method within 5-7 business days after receiving and inspecting the returned items
Please contact our customer service at [email protected] to initiate a return.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to:
  • Track your package directly with the carrier (DHL, FedEx, or EMS)
  • Monitor the progress of your delivery until it reaches your doorstep
We believe in transparent delivery processes so you can follow your package’s journey every step of the way.
Do you offer international shipping and handle customs?
Yes! As a global brand, we proudly ship internationally (excluding restricted areas).

We partner with trusted carriers (DHL, FedEx, and EMS) who handle all customs complexities on your behalf. Rest assured, we manage the international shipping process so you don’t have to worry about customs paperwork or additional procedures.
How can I contact customer service?
Our customer service team is here to help you stride confidently! You can reach us at:

Email: [email protected]

We typically respond within 24-48 hours during business days. For faster service, please include your order number in your inquiry.
Are your shoes true to size?
Our shoes generally fit true to size, but we recommend:
  • Checking individual product descriptions for specific sizing recommendations
  • Considering the type of shoe (heels may fit differently than flats)
  • Reviewing our size chart available on each product page
If you’re between sizes or unsure, we recommend sizing up for comfort, especially for styles that may require breaking in.