At Simply Shoe Store, we strive to ensure that every step you take is in perfect comfort and style. However, we understand that sometimes a pair may not fit just right or meet your expectations. Our Returns & Exchanges policy is designed to make the process as seamless and hassle-free as possible, reflecting our commitment to your satisfaction.

1. Eligibility for Returns & Exchanges

We gladly accept returns and exchanges within 15 days of your receipt of the item. To be eligible, the item must be:

  • In its original, unworn condition, with no signs of use or damage.
  • In the original packaging, including any tags and dust bags.
  • Accompanied by the original proof of purchase or order number.

2. Non-Returnable Items

To maintain the quality and exclusivity of certain collections, the following items are final sale and cannot be returned or exchanged:

  • Bridal shoes: Due to their custom and special-order nature.
  • Made in Italy collection: These handcrafted items are exclusive and often made-to-order.
  • Clearance or marked-down items: Unless defective, these are considered final sale.

Note: This is based on the specialized nature of these products, as indicated in our menu and collections.

3. Step-by-Step Return or Exchange Process

  1. Submit a Request: Within 15 days of receiving your order, email us at [email protected] with your order number and details about the return or exchange. You can use the template provided below.
  2. Wait for Approval: Our team will respond within 2 business days with a return authorization and instructions.
  3. Pack the Item: Securely package the item in its original box and packaging to prevent damage during transit.
  4. Ship the Item: Send the package to our return address (provided upon approval) using a tracked shipping method. Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
  5. Processing: Once we receive and inspect the item, we will process your return or exchange within 5 business days.

4. Refunds and Funding

After we approve your return:

  • Refund Timeframe: Refunds are processed within 5-7 business days after we receive the item. The funds may take additional time to appear in your account, depending on your payment method (e.g., 3-5 days for credit cards, up to 10 days for PayPal).
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Store credit or exchanges are available upon request.

5. Return Shipping Address

Simply Shoe Store
3939 Deer Haven Drive
COLUMBUS, US 78934

6. Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Simply Shoe Store Team,

I would like to request a [return/exchange] for my order placed on [Date of Order]. Below are my details:

  • Order Number: [Your Order Number]
  • Product Name: [Name of Product]
  • Reason for Return/Exchange: [e.g., Size issue, style preference, etc.]

Please provide further instructions and the return authorization.

Thank you,
[Your Full Name]
[Your Email Address]

7. Questions?

If you have any questions about our returns policy, feel free to contact us at [email protected]. We’re here to help ensure your experience with us is always stylish and comfortable!

Simply Shoe Store – Where fashion meets comfort, and every step is a pleasure.